Couple says they're owned $10k in tax refunds

INDIANAPOLIS— An Indianapolis mates says the national authorities owes them much than $10,000 successful taxation refunds, stimulus payments and taxation credits.

Charles and Elisa Morgan of Rocky Ripple reached retired to WRTV Investigates for assistance successful getting their money.

For the Morgans and galore cardinal Indiana families, making ends conscionable during the pandemic has not been easy.

“A large chunk of our income was gone,” Elisa said. “There were immoderate unsmooth patches past year.”

Adding to their stress, the mates said they’re inactive waiting connected some their 2019 and 2020 taxation refunds, adjacent though they filed some electronically.

They’ve recovered it hard to get done to the IRS, and erstwhile they bash scope a representative, they don’t get immoderate updates.

“They've fixed america nary much accusation than what the IRS website gives america which is precise generic,” Charles said. "It says ‘Your taxation refund is inactive being processed. A refund day volition beryllium provided erstwhile available.'”

And that’s not each that’s missing, according to the Morgans.

Two stimulus payments person not arrived, positive Charles and Elisa person a girl unneurotic and are owed their kid taxation credit.

In all, the Morgans accidental they’re owed much than $10,000 successful taxation refunds, credits and stimulus payments.

“It's a caller car that we've been needing, it’s things we truly request astir the house,” Charles said.

It’s not wide what is causing the problem.

“We haven’t had immoderate large beingness changes,” Elisa said.

The concern has impacted the household financially and emotionally.

“To conscionable not know, it's truthful frustrating and stressful and to get answers that's each we ask,” Charles said. “If we can't get the wealth close away, that's fine, we conscionable privation to know."

WRTV Investigates connected the Morgans with the Taxpayer Advocate Service, an autarkic enactment wrong the IRS that helps resoluteness problems.

“I spoke to Mr. Morgan and the Taxpayer Advocate Service is present assisting him with resolving the occupation helium is experiencing with the processing of the taxation returns,” a TAS typical told WRTV. “I apologize for immoderate inconvenience Mr. Morgan is having."

The Morgans are not alone.

PREVIOUS | Historically precocious fig of taxpayers person not received refunds, study finds

A historically precocious fig of taxpayers person inactive not received their taxation refunds, the National Taxpayer Advocate announced contiguous successful its mid-year report to Congress.

It’s a occupation WRTV Investigates has been tracking much for much than a year—Indiana taxpayers having occupation filing their taxation returns and receiving their 2019 and 2020 taxation refunds.

At the decision of the filing play the IRS faced a backlog of implicit 35 cardinal idiosyncratic and concern income taxation returns that necessitate manual processing.

That means an IRS worker needs to instrumentality immoderate benignant of enactment earlier a instrumentality tin beforehand to the adjacent signifier successful the processing pipeline.

The backlog includes astir 16.8 cardinal insubstantial taxation returns waiting to beryllium processed; astir 15.8 cardinal returns suspended during processing that necessitate further review; and astir 2.7 cardinal amended returns awaiting processing, the payer advocator found.

"We're moving hard to get done the backlog. Please don't record a 2nd taxation instrumentality oregon interaction the IRS astir the presumption of your return,” the IRS said successful a connection to WRTV Investigates.

The backlog resulted mostly from the pandemic-related evacuation bid that restricted worker entree to IRS facilities, said the advocate.

PREVIOUS | Indiana taxpayers frustrated with refund delays | Some taxpayers inactive waiting connected 2019 refunds

The IRS received a grounds measurement of telephone calls this taxation filing season, but lone 7% of callers reached an IRS typical connected the accounts absorption lines, the study said.

The IRS says you whitethorn spot a hold if your return:

• Includes errors
• Is incomplete
• Is affected by individuality theft oregon fraud
• Includes a assertion filed for an Earned Income Tax Credit oregon an Additional Child Tax Credit. See Q&A below.
• Includes a Form 8379, Injured Spouse Allocation, which could instrumentality up to 14 weeks to process
• Needs further reappraisal successful general
• Includes errors
• Is incomplete
• Is affected by individuality theft oregon fraud
• Includes a assertion filed for an Earned Income Tax Credit oregon an Additional Child Tax Credit. See Q&A below.
• Includes a Form 8379, Injured Spouse Allocation, which could instrumentality up to 14 weeks to process
• Needs further reappraisal successful general

The Morgans said they did use for the Earned Income Tax Credit, but it’s not wide if that’s causing a delay.